At Sweepsouth, your feedback plays a vital role in maintaining the quality of our services and showing appreciation to our hardworking SweepStars. Tipping and rating not only reward excellent work but also help our team continuously improve. Here’s everything you need to know about tipping and rating your SweepStar, and why it matters.
How to tip:
Once your SweepStar has completed their cleaning service, you can easily tip them through the Sweepsouth App or website. Tipping is a great way to show your appreciation for a job well done.
Steps to tipping:
- App: Once your cleaning is complete, you’ll receive a notification to rate and tip your SweepStar. Simply select the amount you’d like to tip and confirm.
- Website: Log into your Sweepsouth account, go to your completed booking, and choose to leave a tip through the rating and feedback section.
Recommended tipping amounts:
- Standard tip: 10% – 15% of the booking total is a great starting point.
- Exceptional service: 20% or more is a fantastic way to show extra appreciation for a SweepStar who went above and beyond.
Remember, tipping is optional, but it’s always appreciated by SweepStars.
How to rate:
Rating your SweepStar after a booking helps maintain the high quality of service we aim to provide. It also allows SweepStars to learn where they excel and where they can improve, making your future bookings even better.
Steps to rating:
- App: After your booking, you’ll receive a prompt to rate your SweepStar. You can give them a rating from 1 to 5 stars, with 5 being exceptional service.
- Website: Navigate to your completed bookings, click on the relevant booking, and select the rating you’d like to give.
Adding specific feedback:
You can also leave specific comments on what you loved or what could be improved. Whether it’s “Great attention to detail!” or “Could improve time management,” your feedback helps SweepStars enhance their services.
Why are my feedback and tips important?
Your ratings and tips don’t just help SweepStars earn extra – they’re also essential for maintaining high service standards. Every rating you give provides valuable insight that helps SweepStars continue delivering exceptional cleaning and helps us match the right SweepStar to the right customer.
How ratings benefit everyone:
- SweepStars: They get direct feedback on their performance and have a clearer understanding of areas where they can improve.
- Customers: Ratings ensure that the highest quality of service is maintained, giving you peace of mind when booking future cleanings.
- Sweepsouth: Your ratings help us continuously improve and deliver a seamless customer experience.
ALSO SEE: EVERYTHING YOU NEED TO KNOW ABOUT YOUR FIRST SWEEPSOUTH BOOKING.
