At Sweepsouth, your peace of mind is our priority. That’s why we offer Booking Cover, a type of insurance designed to protect your home and belongings during each service session.
Whether it’s your first booking or you’re a regular customer, knowing your space is protected adds an extra layer of confidence and comfort. Here’s everything you need to know about our Booking Cover and how it works to safeguard your belongings:
What our booking cover includes.
Sweepsouth’s Booking Cover is designed to provide protection against unexpected incidents. Here’s what it covers:
- Accidental damage: If an item is accidentally damaged during your booking, Booking Cover offers repair or replacement, depending on the extent of the damage.
- Injury coverage: SweepStars are fully insured against injury on the job, ensuring they’re looked after if an accident occurs during your booking.
- Theft protection: In the rare case of theft, Sweepsouth offers coverage to help recover or replace lost items, with assistance through the reporting and claims process.
Booking Cover is part of our commitment to delivering not only quality service but a safe and secure cleaning experience. This coverage protects both you and the SweepStar, making it easier to relax and enjoy your clean home without worries.
How to ensure you’re covered.
Making sure you’re covered under Sweepsouth’s Booking Cover is simple, and here’s a step-by-step guide:
1. Confirm coverage at checkout:
Each time you book, you’ll see ‘Booking Cover’ listed as an option at checkout. Confirm that it’s selected, and you’re good to go.
2. Keep your contact information up-to-date.
Ensure your phone number, email, and address details are accurate in case Sweepsouth needs to reach you quickly regarding any claims or coverage details.
3. Review coverage details.
Familiarise yourself with the Booking Cover terms to understand what is and isn’t covered. You can view these details in our Help Centre or through your booking confirmation.
What to do should an issue arise.
In the unlikely event of an issue, such as accidental damage or a lost item, here’s how to proceed:
1. Report the incident promptly.
Contact Sweepsouth support as soon as possible, ideally within 24 hours of the booking. They’ll guide you through the process.
2. Provide any required documentation.
If needed, Sweepsouth may request photos or other documentation to help process your claim.
3. Await the resolution.
Sweepsouth’s team will work with you to resolve the issue, either through repair, replacement, or reimbursement.
With Sweepsouth’s booking cover, you can relax knowing your home and belongings are protected. Enjoy the convenience of a clean home with the added assurance that comes from knowing you’re covered, every time.
ALSO SEE: CLEANING SERVICES FOR BUSY MID-LEVEL SOFTWARE ENGINEERS LIKE MICHAEL.
